The Effect of Workload on Emotional Exhaustion and Its Impact on the Performance of Female Nurses at Hospital Dr. Tadjuddin Chalid Makassar

In hospitals, most nurses experience a decrease in performance due to the workload factor. Workload is a working condition and job descriptions that must be completed within a certain time. The too high workload experienced by nurses can result in emotional exhaustion, indirectly emotional exhaustion can greatly affect the performance of the nurse. This study aims to determine the effect of workload on emotional exhaustion and its impact on the performance of female nurses at the hospital. Dr. Tadjuddin Chalid Makassar. This type of research is analytic observational with cross sectional design. The sample in this study were 96 married female nurses and the sample was taken using simple random sampling method. Data were taken from respondents using questionnaires on workload, performance and emotional exhaustion. The data analysis technique in this study used SPSS and Smart PLS. The results of this study indicate that there is an influence between workload and emotional fatigue with p value (0.002) < (0.05), emotional fatigue with performance p (0.000) <(0.05), and workload with performance p (0.000) < (0.05). The conclusion of this study is that there is an effect of workload with emotional exhaustion, emotional exhaustion with performance and workload with performance on female nurses at the hospital. Dr. Tadjuddin Chalid Makassar